The resident portal provides greater access to information for residents, whilst retaining your ability to control what they can see.
Residents gain more control over their communication methods with the resident portal. They can view key dates and status of works on their property. They are also able to complete forms, download resident guides and message the delivery team directly from the portal.
The system includes two factor authentications to ensure the resident’s security. Each resident will have a unique login for their own needs.
Central Hub of Information
For both project team and resident, the portal allows for a central hub of information. This means everyone is working with the same data and the resident is fully informed of changes if they occur.
Residents can fill in surveys quickly when they log in to the portal. The results of surveys are automatically analysed within SmartForm reports. Residents have an audit trail of all the information they have supplied to the project team, such as customer satisfaction surveys.
Communication is key for the success of any project. The resident portal allows residents to message the project team on any queries they have. The message centre allows administrators to direct content to staff members most suited to respond.
The resident portal is fully customisable upon request and subject to other charges. This allows your company to have a portal that looks and feels like yours. It also gives the resident reassurance that they are signing into your portal, as they will recognise your branding.